Refund & Cancellation

Thank you for your purchase. We hope your are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with original tags and Labels attached.

RETURN POLICY
To return an item, please email customer service at hello@sapienbody.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Sapien Body LLC.
RMA#
400 West 37th Street Suite 10T
New York, NY 10018
United States

Sapien Body LLC.
RMA#  
E-9, Delhi Citizen Society
Rohini, Sector-9, Delhi-110085
India

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. please allow us 3 days from the date of receipt of your item to process your return. Refunds may take 1-2 billing cycle to appear in your bank account (details provided as per your mail), depending on your bank. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned:

  • Physical damaged products will not be accepted under return and refund policy.

QUESTIONS
If you have any question concerning our return policy, please contact us at: hello@sapienbody.com

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